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In the Press | Consumer Rights Act 2015 - Understand your rights as a business and consumer


No doubt you've been unhappy with a purchase, or maybe you were given a gift you'd like to exchange? We discuss The Consumer Rights Act 2015 with Network She. 


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A new statute was introduced known as the Consumer Rights Act 2015 which became law on 1stOctober 2015. This statute was specifically introduced to simplify, strengthen and modernise the law, giving consumers clearer shopping rights. 

Quality of a product

Under the Consumer Rights Act, as with previous legislation, all products must be of satisfactory quality, fit for purpose and as described.  The rules also include digital content in this definition. 

  • Satisfactory quality.  Goods shouldn’t be faulty or damaged when received. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.
  • Fit for purpose.  The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the customer before they agreed to buy the goods.
  • As described.  The goods supplied must match any description given, or any models or samples shown at the time of purchase.

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