How can we expect the legal services sector to continue offering an excellent service to the consumer if providers, and voluntary regulators, are not being transparent?
Making statements on websites that are not strictly untrue, but knowingly making them in order to invoke assumptions on behalf of the reader that are obviously incorrect, is indeed misleading and possibly fraudulent. This is not transparency.
Transparency must include the status of the individual or organisation offering the service, fees that will be charged for each service offered, any potential conflicts of interest and any complaints procedure.
NALP's CEO Amanda Hamilton discusses transparency within the Legal Sector to protect consumers.
Published in The Barrister Magazine.
