The Consumer Rights Act 2015

The Consumer Rights Act 2015

This Statute came into force on 1st October 2015 and not only provides updates to existing law, but also covers two new areas of law, namely rights relating to digital content as well as rules relating to what would happen if a service is not provided with reasonable care and skill or as agreed. The Consumer Rights Act 2015 stands alongside Regulations to create a greatly simplified body of consumer law. Taken together, they set out the basic rules which govern how consumers buy and businesses sell to them in the UK.

Transparent rights helps you make better choices when you buy and save you time and money.

If a problem arises, disputes can be sorted out quicker and in a less costly way.  The changes are relevant to all consumers and all businesses that sell directly to consumers.

Consumers have enhanced, easy to understand consumer rights and this has changed core consumer rules around what to do if, for example, goods or services you bought are faulty.

The updated rights help you, and businesses to avoid disagreements. But if a problem does occur, changes have also been brought in to make disputes easier to settle.

Alternative Dispute Resolution, for example through an Ombudsman, can offer a quicker and cheaper way of resolving disputes than going through the Courts.  

What does the Act cover?

The two additional areas of law:

For further information the Citizens Advice have produced useful Q & As https://www.citizensadvice.org.uk/Global/Migrated_Documents/corporate/cra2015-qanda.pdf and Examples https://www.citizensadvice.org.uk/Global/Migrated_Documents/corporate/cra2015-practicalexamples.pdf