In the Press | Consumer Rights Act 2015 – Understand your rights as a business and consumer

Amanda Hamilton, CEO of National Association of Licensed Paralegals
Amanda Hamilton


No doubt you've been unhappy with a purchase, or maybe you were given a gift you'd like to exchange? We discuss The Consumer Rights Act 2015 with Network She. 


"Exclusively for women who mean business, Network She creates opportunities and opens up access to a wide range of resources, support services and solution providers via our extensive network of contacts and associates from across the country and beyond. With a growing portfolio of platforms for you to use to share best practice and experiences, gain confidence and develop skills ensuring you can be the very best you can be"


A new statute was introduced known as the Consumer Rights Act 2015 which became law on 1stOctober 2015. This statute was specifically introduced to simplify, strengthen and modernise the law, giving consumers clearer shopping rights. 

Quality of a product

Under the Consumer Rights Act, as with previous legislation, all products must be of satisfactory quality, fit for purpose and as described.  The rules also include digital content in this definition. 

  • Satisfactory quality.  Goods shouldn’t be faulty or damaged when received. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.
  • Fit for purpose.  The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the customer before they agreed to buy the goods.
  • As described.  The goods supplied must match any description given, or any models or samples shown at the time of purchase.

Continue Reading

Amanda Hamilton, CEO of National Association of Licensed Paralegals
Amanda Hamilton

Other news


Could 2024 be the year for a legal apprenticeship?

Apprenticeships have been around for hundreds of years. They were started in England by the Statute of Artificers in 1563. Whilst the popularity of apprenticeships declined in the early 1900s, more.

Members Only, Webinar

Overcoming Overwhelm (Video)

Ever felt overwhelmed? NALP’s June 24 webinar looks at how you can identify how you feel and discusses potential solutions to help you overcome overwhelmed. If you want to more.

Members Only, Webinar

What is it like working in the Probate Research Industry (Video)

Chantal, PR Director for the National Association of Licensed Paralegals discusses with Ryan Gregory what it is liking working as a paralegal in the Probate Research industry. Join us more.

Members Only, Webinar

How AI may impact the work of paralegals (Video)

Join the NALP team as they interview Robin Ghurbhurun and discuss the impact of AI and how it could impact the work that paralegals do on a day to more.


Working as a paralegal in the Defence Sector (Video)

Watch and listen as NALP member Yasmin Underwood talks about what it is like working as a paralegal in the Defence sector. Previous webinars can be seen on our more.